AI for hotels and apartments: what a chatbot can take over from reception

Reception or an apartment owner answers the same questions every day: is there a free room, how much is it, until when is breakfast, can we check in later. Most of those messages arrive at the wrong time, and the answer is always the same. That is the best job for an AI assistant.

What the assistant can take over

• Answers about price, terms, breakfast, parking, pets and location.
• First replies to availability enquiries, checked against your calendar or system.
• Replies in the guest's language, without waiting for a translator.
• Pre-arrival messages: how to get there, how to collect the key, what to bring.
• Logging every enquiry, so no message is left unanswered overnight.

What stays with a person

Complaints, special requests, exceptions to the rules and anything that needs a decision. A good assistant knows what it does not know and then hands the conversation to you with a short summary, so you do not have to ask the guest everything again.

Where it works

On your website, and when needed on Viber or WhatsApp. It can also connect to systems you already use, such as an occupancy calendar or a channel manager, so availability answers are accurate.

What you get

A faster reply to the guest, fewer interruptions for your people and fewer lost enquiries in the season. The first step is usually a basic assistant that answers questions, for about €500, and availability checks are added if they turn out to make sense.

We have worked on systems like this for hospitality, so we know where things usually go wrong. Get in touch if you want to check what could be automated in your case.